Refund Policy

General Policy

Because digital services may involve customized work, development time, strategy, design, marketing setup, and third-party costs, refunds are handled according to the applicable service agreement and the amount of work already performed at the time of a request.

Before Work Begins

If a request to cancel is made before substantial work has begun on a project, you may be eligible for a refund of amounts paid, less any non-refundable deposits, third-party costs already incurred, or fees disclosed at the time of purchase.

After Work Begins

Once work has begun, amounts relating to completed work, third-party costs, setup fees, consumed services, or delivered digital materials may not be refundable.

Custom Projects

Custom projects are governed by the refund and cancellation terms stated in the applicable service agreement.

How to Request a Refund

Contact support@fkdigitalsolutions.com with your name, project details, payment information, and reason for the request.